qqq99 Responsible Gaming — we are always here to protect you
qqq99 believes that entertainment is only enjoyable when it is controlled and conducted responsibly. Our platform offers you deposit limits, self-exclusion and 24/7 support.
What is responsible gambling?
Responsible gaming means enjoying betting or casino games in a way that fits your financial capacity, time and mental wellbeing. qqq99 wants you to play for entertainment — not as your sole means of earning money.
qqq99 is a trusted platform for players across Bangladesh. To maintain that trust, we are actively building a culture of responsible gaming. Our goal is for you to feel happy and in control at the end of every session.
Gambling carries financial risk. Never wager money whose loss would cause problems in your daily life. Every feature at qqq99 — from bonuses to games — is designed for a balanced entertainment experience.
Our protection tools
qqq99 provides a number of effective tools to keep your gaming experience controlled and safe. These features are free and available to use at any time.
Set a deposit limit
You can set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and a 24-hour wait is required to increase it.
Time-out break
Set a time-out on your account for any period from 1 day to 6 weeks. During this time no betting or casino games will be possible.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, apply for a long-term self-exclusion. This option can be activated for 6 months or permanently.
Reality check reminder
Regular pop-up notifications will remind you how long you have been playing and how much you have spent. This helps you make informed decisions.
Set a loss limit
Set up an automatic stop on betting after you have lost a specified amount. This helps you avoid large financial losses and lets you make your next decision with a clear head.
Wager amount control
Set a total wager amount for each session. If the limit is exceeded, the system will automatically warn you and stop the game if necessary.
How to use the protection tools
Using the responsible gaming tools at qqq99 is straightforward. Follow the steps below.
Log in to your account
Log in to your qqq99 account. Go to your profile settings and look for the "Responsible Gaming" option.
Choose the tool you want
Deposit limit, loss limit, time-out or self-exclusion — select one or more options based on your needs.
Set your limit
Enter your preferred amount or time period and confirm. Reducing a deposit limit is immediate, but a cooling-off period applies to increasing one.
Get Support
If you have difficulty setting things up yourself or need immediate help, contact our 24/7 live chat support.
Core principles to remember
Keep these points in mind to practise responsible gaming.
Recognise the signs of problem gambling
If you notice any of the following signs in yourself or someone you know, seek help right away. Acknowledging the problem is the first step in responsible gaming.
Financial difficulties
Being unable to pay bills, asking to borrow money, or using emergency funds for betting.
Emotional dependence
Feeling restless or irritable when not playing, or constantly thinking about games.
Relationship damage
Strained relationships with family or friends, lying, or hiding your gaming.
Loss of control
Trying to stop but being unable to, and continuously increasing the amount you bet.
Do not hesitate to seek help. If any of the above signs appear, contact our 24/7 live chat support immediately or activate self-exclusion directly. Your wellbeing matters to us far more than any game.
Self-exclusion in detail
Self-exclusion is qqq99's most powerful protection tool. Once activated, no betting or gaming will be possible from your account, and any attempt to open a new account will also be detected.
You can apply for self-exclusion for 6 months, 1 year, 3 years or permanently. During this period, no promotional emails or messages will be sent from qqq99 either.
To reactivate your account after the self-exclusion period ends, a cooling-off period must be completed and you will need to speak with our support team. Your wellbeing is our priority.
Any funds currently in your account remain safe throughout self-exclusion and can be withdrawn once the period ends. The minimum withdrawal amount is ৳800.
Need immediate assistance?
If you want to activate self-exclusion right now or talk to someone about a gaming problem, our Bengali-speaking support team is always ready.
Chat live in Bengali via 24/7 live chat
Protection for minors
qqq99 strictly ensures that no one under 21 can open an account or play on our platform. Age is verified at registration and additional identity verification may be required at any time.
If you have younger siblings or children at home, make sure your device and account are password protected. The use of parental control software is recommended to keep children safe online.
Sharing a qqq99 account is strictly prohibited. Do not give your login details to anyone — especially minors.
For parents and guardians
Questions and answers about responsible gaming
Answers to common questions about responsible gaming are provided below.
Enjoy safely — with qqq99
Play responsibly and enjoy qqq99's extensive game collection.
Need help? Read our FAQ or contact support.