Section 01 General Introduction and Applicability
These terms and conditions ("Terms") apply to the use of the qqq99 platform and all its services. By creating an account, logging in, or using any service on qqq99, you are considered to have fully read, understood, and accepted these Terms.
qqq99 is an online betting and casino platform that provides sports betting, live casino, slots, and other gaming services for players in Bangladesh. If these Terms are published in both English and Bengali, the Bengali version shall take precedence.
If you disagree with any part of these Terms, you are requested to refrain from using qqq99's services. We reserve the right to change these Terms at any time without prior notice.
Section 02 Account Registration and Eligibility
To open an account on qqq99, you must meet the following conditions:
- You must be 21 years of age or older.
- All information provided at the time of registration must be true, accurate, and complete.
- Each person may open only one account. Creating multiple accounts is strictly prohibited.
- The account is for personal use only; placing bets on behalf of a third party is prohibited.
- Your account password and login details must be kept strictly confidential.
qqq99 may request additional documents for identity verification at any time. Deposits or withdrawals may be temporarily suspended until verification is complete.
Section 03 Age Restriction and Eligibility
All services on qqq99 are for users aged 21 or older only. Participation by minors on the gaming platform is strictly prohibited.
Parents are requested to take adequate measures to prevent underage children from accessing this platform. For more details about our responsible gaming policy, please visit the Responsible Gaming page.
Section 04 Account Security
Ensuring the security of your account is your own responsibility. qqq99 will not be liable for any loss arising from unauthorized use of an account.
- Never share your login details with anyone else.
- Always log out after using a public or shared device.
- If you notice any unusual activity on your account, contact us immediately.
- Use a strong password and change it regularly.
Section 05 Deposits, Withdrawals and Payments
5.1 Deposit Rules
The minimum deposit amount on qqq99 is ৳100. The following payment methods can be used to make deposits:
- bKash
- Nagad
- Rocket
- Upay
The minimum deposit amount for each payment method is ৳100. Providing the correct reference number at the time of deposit is mandatory. qqq99 is not responsible for delayed transactions caused by incorrect information.
5.2 Withdrawal Rules
The minimum withdrawal amount is ৳800. The withdrawal processing time is generally between 10 and 45 minutes. Our team verifies the transaction before processing a withdrawal.
- Withdrawals will only be made to the same payment method used for the deposit.
- Withdrawals may be on hold until account information is verified.
- qqq99 reserves the right to temporarily hold withdrawals in cases of suspicious activity.
- Withdrawals will not be processed if an active bonus wagering requirement has not been completed.
Section 06 Bonus and Promotion Policy
6.1 Welcome Bonus
New members on qqq99 will receive a 100% bonus on their first deposit up to ৳10,000. The wagering requirement for this bonus is 20 times (20x). This means that if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing.
6.2 General Bonus Terms
- Each bonus offer has a specific expiry period; the bonus will be cancelled once it expires.
- Claiming the same bonus from multiple accounts is prohibited.
- Winnings earned with a bonus must meet the wagering requirements before withdrawal.
- qqq99 reserves the right to reject or cancel any bonus if evidence of misuse is found.
- Bonuses are for genuine players only; bonus arbitrage or coordinated betting is strictly prohibited.
6.3 VIP Program
The qqq99 VIP program has three tiers:
- Bronze: Weekly cashback benefit of up to 0.4%.
- Silver: Weekly cashback benefit of up to 0.8%.
- Gold: Weekly cashback benefit of up to 1.2%.
You can advance to a higher VIP tier through regular active participation. Detailed terms for VIP benefits apply separately.
Section 07 Betting Rules
The following rules apply when placing bets on qqq99:
- Once confirmed, a bet cannot be changed or cancelled, though a cash-out option may be available for certain games.
- Odds displayed incorrectly due to a technical error will be considered void.
- If any event is cancelled, the bet amount for that event will be refunded.
- In sports betting, the odds set before a match begins may change.
- Placing bets from multiple accounts on the same event may result in both accounts being suspended.
qqq99's decision is final in determining game outcomes. If you have a dispute, please contact our support team.
Section 08 Prohibited Activities
The following activities are strictly prohibited on the qqq99 platform:
- Fraud, deception, or illegal activities.
- Money laundering or illegal money transfers.
- Use of automated software, bots, or scripts.
- Creating or operating multiple accounts.
- Selling, transferring, or sharing accounts.
- Exploiting system vulnerabilities to gain an unfair advantage.
- Providing false or misleading information.
- Using qqq99's intellectual property without permission.
If found to be involved in any of the prohibited activities above, the account will be immediately closed, all balances will be forfeited, and legal action will be taken if necessary.
Section 09 Responsible Gaming
qqq99 places the highest importance on responsible gaming. We want our users to play for entertainment and never create financial pressure for themselves.
- You can set your own daily, weekly, or monthly deposit limits.
- A temporary break option is available.
- You may request to permanently close your account.
- Our support team can provide information on professional help for gambling-related problems.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Section 10 Privacy and Data Protection
qqq99 places the highest importance on protecting users' personal information. All data is kept secure through SSL encryption technology.
To learn more about how we collect, use, and protect your information, please read our Privacy Policy. By opening an account on qqq99, you consent to our privacy policy.
- Your information will never be sold to third parties.
- Documents collected for identity verification will be stored securely.
- Information may be provided to authorities upon request as required by applicable law.
Section 11 Terms and Conditions Changes and Amendments
qqq99 reserves the right to change, amend, or update these terms and conditions at any time. When changes take effect, the updated date will be published on this page.
For significant changes, a notification may be sent to the registered email address. Continued use of the platform after any changes will be considered acceptance of the new terms.
Section 12 Contact and Dispute Resolution
If you have any questions, comments, or complaints about these Terms or our services, please contact our support team:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali
Any dispute will first be addressed through the qqq99 support team. Our decision will be considered final, however users may pursue available legal channels.
For further questions about these Terms, visit our FAQ page or contact us directly via live chat.